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🔥 CRASH COURSE - 4 Weeks

Customer Support Programme

Master the art of exceptional customer service. Learn how to handle inquiries, resolve issues, build customer loyalty, and create positive experiences that drive business growth.

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What you'll learn

4 weeks of intensive, hands-on training

Week 1: Introduction to Customer Support & Communication Essentials

1 week
Overview of customer support roles and their importance to business success Core skills: empathy, active listening, patience, and clarity Types of customer support (live chat, email, phone, social media) Brand tone, voice, and communication etiquette Understanding customer expectations and emotional intelligence

Week 2: Problem Solving, Complaint Handling & Customer Retention

1 week
Steps to resolve customer complaints (Acknowledge → Investigate → Resolve → Follow-up) Managing difficult or angry customers Creating scripts and response templates for FAQs Building customer loyalty through proactive service De-escalation techniques and conflict management.

Week 3: Tools, Systems & Multichannel Support

1 week
Overview of CRM and ticketing systems Managing tickets, priorities, and response times (SLA basics) Using chat tools and social media for customer service Collaboration within support teams Data privacy, professionalism, and customer confidentiality

Week 4: Reporting, Feedback, and Career Growth (Final Project)

1 week
Customer feedback collection and interpretation Building customer satisfaction reports (CSAT, NPS, CES) Continuous improvement: learning from data and feedback Time management and mental wellness in support roles Career paths: from Support Agent to Customer Success Manager

Learning outcomes

What you'll be able to do

  • Communicate clearly and empathetically with diverse customers
  • Use support software and CRMs to manage tickets effectively
  • Resolve customer complaints using structured frameworks
  • Analyze customer feedback to improve service quality
  • Deliver consistent, brand-aligned experiences across channels

Tools & technologies

Industry-standard customer support tools

Google Forms (for feedback) Excel/Google Sheets (for reports) Notion (for documentation) Canva (for report design). Zendesk Freshdesk HubSpot Service Hub Intercom Trello (for task management) Gmail/Outlook Slack Zoom Loom Google Docs (for documentation) ChatGPT (for response drafts) Google Sheets (for ticket tracking) Loom (for video feedback) Notion (knowledge base documentation)

Course Investment

₦250,000 ₦50,000

Pay in 2 installments of ₦25,000 • 4-week intensive course • Certificate included

Career paths

Where this course can take you

Customer Support Specialist

₦80k - ₦200k/month

Customer Success Manager

₦150k - ₦350k/month

Technical Support Specialist

₦120k - ₦300k/month

Customer Experience Manager

₦200k - ₦500k/month

Course benefits

Certificate of Completion

Earn a recognized certificate to showcase your skills.

Hands-On Projects

Work on real customer support scenarios and cases.

Expert Mentorship

Learn from experienced customer support professionals.

Job-Ready Skills

Start applying for customer support roles immediately.

Ready to start your customer support career?

Join our 4-week crash course and learn to deliver exceptional customer service. Enroll now and get certified.

Enroll Now